Effective Date: September 20th, 2024

At Tours and Arts Solutions, we understand that travel plans can change unexpectedly. Our cancellation policy ensures transparency and provides a clear understanding of how cancellations are managed for tours and other services. Please review this policy carefully.

1. General Cancellation Terms

1.1 Notice Period:

• Cancellations must be submitted in writing via email to info@toursandartssolutionsgh.com or through direct contact with your assigned travel consultant.
• The cancellation date will be the date on which Tours and Arts Solutions receives your written request.

1.2 Refund Eligibility:

• Refunds are subject to the specific terms of the tour package or service agreement at the time of booking. Please note that cancellation fees may apply.
• Certain packages may have unique cancellation policies that supersede these general terms. Be sure to review the specific cancellation terms provided for your booking.

2. Cancellation Fees

2.1 Flights:

• Flight cancellations and fees are subject to the airline’s policies and the terms of the flight ticket purchased. Please refer to the specific terms provided during booking.

2.2 Accommodation:

• Cancellations for accommodations depend on the policies of the hotel or lodging provider. Specific terms will be shared at the time of booking.

2.3 Tours and Activities:

• Cancellation policies for tours and activities vary based on the service provider. Relevant terms will be detailed in your tour package.

2.4 Visa and Passport Services:

• Once processing has commenced, fees for visa and passport services are non-refundable, regardless of the application outcome.

3. Non-Refundable Deposits

Some travel packages may require non-refundable deposits upon booking. These deposits are non-refundable under any circumstance unless specified in the package terms.

4. Changes to Bookings

4.1 Modification Requests:

• Requests to modify confirmed bookings (e.g., date or participant changes) may incur additional fees and depend on service availability. All requests must be made in writing and are not guaranteed.

4.2 Partial Cancellations:

• If part of a booking or package is cancelled, refunds will be calculated based on the specific services cancelled. Standard cancellation fees will still apply.

5. Force Majeure

In the case of extraordinary circumstances beyond our control (e.g., natural disasters, pandemics, political unrest), cancellations may be subject to special terms. While Tours and Arts Solutions will negotiate with suppliers on behalf of our clients, refunds in such cases are not guaranteed.

6. Processing of Refunds

Refunds will be issued to the original payment method unless otherwise agreed upon. Processing times may vary.

7. Contact Information

For cancellations or inquiries regarding this policy, please reach out to:

Tours and Arts Solutions
Email: info@toursandartssolutionsgh.com
Phone: +233 24 332 2558